The following outlines Galaxy Theatres’ guidelines in compliance with CDC, WHO, and local government and healthcare recommendations. Galaxy’s goal is to create a safe environment for all guests and team members. These dynamic and fluid guidelines will be updated as changes in government regulations and CDC recommendations become available.
Galaxy Theatres’ award-winning hospitality and guest service teams will be prepared for your arrival. Team members will be adhering to physical distancing guidelines to maintain minimal contact, if any, between other team members and guests.
Theatre occupancy, seating arrangements, and social distancing will follow local and state guidelines. Groups must be at least 6-feet apart. If you come as a family you may sit together, respect others and maintain a healthy social distance. Galaxy team members will assist guests with queue management outside of auditoriums as needed.
For the protection of all, masks are required for team members and guests while visiting our theatres. Non-medical grade, single-use masks will be available for purchase at Guest Services.
Galaxy team members will receive awareness training on COVID-19, as well as safety and sanitation guidelines as part of their ongoing responsibilities and interactions with our guests. They will be reminded of Galaxy Theatres’ current guidelines, such as staying home if ill and how to contact their manager if they need to report a situation of concern.
Team members will be required to complete a “Fit for Duty” form and have their temperature checked each time they report to work. The form will serve as a COVID-19 related health screening to determine their fitness for work, confirm appropriate PPE, and remind them of handwashing and physical distancing protocol. Vendors/equipment servicers (except for drop off deliveries) will have temperature checked each time upon arriving for a service call.
Galaxy team members are required to wear a mask when inside theatre and will be provided guidelines on proper fit and hygiene per CDC. Gloves can be worn on a voluntary basis or as required for use in specific tasks.
Galaxy Theatres uses cleaning and sanitizing products that meet EPA guidelines, are approved for use, and effective against viruses, bacteria, and other airborne and bloodborne pathogens.
Special emphasis is placed on frequent cleaning during operating hours and between shows. Team members are trained that housekeeping is a continuous practice and everyone is responsible for maintaining their theatre in a clean and safe condition.
Shared equipment and instruments will be sanitized before, during and after each shift, or anytime the equipment is transferred to a new team member. This includes phones, radios, computers and other communication devices, payment terminals, concession utensils, cleaning equipment, keys, writing instruments, time clocks and all other direct contact items used throughout the theatre.
This non-toxic disinfectant sprayer works by laying down an even, uniform, and wraparound layer of germ-killing power. It will be used to disinfect all areas of the theatre including high-touchpoint areas at least twice daily.
New, higher rated air filters have been installed and air scrubber equipment added to theatre heating, ventilation, and air conditioning systems (HVAC) for all Galaxy Theatres. Additionally, air purifiers will be placed in lobby and other public areas.
Contactless hand sanitizer stations will be strategically located throughout the theatre near entry and exit points, concierge desks, inside of elevators and near ETM machines. Locations will be clearly marked by signage throughout each property in both guest and employee areas.
Theatre managers will be trained in physical distancing guidelines and will respectfully advise guests and team members to follow distancing guidelines while in the theatre. Distances of six feet or more must be maintained while in the theatre. All theatres will comply with, or exceed, local and state mandated occupancy limits. Physical distancing cues in the form of floor decals, stanchions, signage, and furniture placement will be appropriately applied and placed to ensure proper guidelines are followed.
Illustrative hygienic guidelines will be posted in front-of house and back-of-house restrooms.
Restrooms will be monitored and cleaned frequently during operating hours. Alternate bathroom sinks, stalls/urinals will be closed to maintain adequate physical distancing.