Frequently Asked Questions

Tickets

Email Confirmation Issues

If you've had an issue receiving your confirmation, bring the credit card used for purchase to a kiosk or the box office to receive your tickets. If you have your Booking ID (ex. - WN55FTX), this can also be used to pick up your tickets at the theatre box office or kiosk.

Advanced Ticketing

We put advanced tickets on sale when each studio tells us we are allowed to. Often with blockbusters, we are allowed to begin selling weeks in advance. But most films will be put on sale 3 or 4 days before the film opens. Check on Monday evening or Tuesday morning for movies opening Friday.

Problems Purchasing

If you are having issues with the ticket purchasing process, we may currently be having issues with internet service. Please try back at a later time or try our iPhone or Android App.

Change Existing Reservations

If you have already purchased tickets and need to change seats, showtimes, or movies, you will have to do so at the box office at least an hour before showtime. We cannot complete this process online or over the phone.

Refunding or Exchanging Tickets

If you have already purchased tickets and need a refund or exchange, you will have to do so at the box office at least an hour before showtime. We cannot complete this process online or over the phone.

Reserved seating

All seats at this location are reserved or "assigned". When purchasing tickets, you will be asked to select which seats you wish to sit in. While we recommend purchasing your tickets in advance through our website or one of our apps, you can also purchase tickets at the box office or a kiosk at the theatre.

Ticket Prices and Ages

To see current ticket prices and ages, select a movie showtime. Click continue to Select Tickets. The ticket description will have the age requirement and the prices of the tickets are displayed for each ticket type.

What do I do if there has been a payment error?

Please check your bank account first to verify that the card used for purchase has been charged. If the transaction has been completed, please bring the card used to the theatre. If you believe your card has been charged incorrectly, please get in touch via our Contact Us page. Verification with a bank statement may be requested to help identify the issue.

Wheelchair seating

Wheelchair seating is available in all auditoriums. If you will be viewing a movie in a wheelchair in a reserved seating auditorium, we have those spaces marked in the seating layout with a blue square containing a white wheelchair symbol. These spaces should be selected and purchased like any other seat in the auditorium. Companions seating, next to wheelchair seating, is primarily for customers accompanying wheelchair customers. Any customer may purchase these seats but may be asked to move by management to accommodate wheelchair customer companions. All seating is first come, first serve.

Rewards

I need help logging into my Rewards Account

If you are having troubles logging into your account and the links online are not helping you proceed, please get in touch via our Contact Us page.

How do I add points to my Rewards Account?

If you made a purchase at the theatre and have not received Rewards Points, please get in touch via our Contact Us page. Be prepared to provide Rewards Account info and proof of purchase to verify transaction. Points can be retroactively added to your account up to 30 days after a transaction has occurred.

How do I purchase Discount Tuesday Tickets?

Not available at all locations. Check specific theatre location on line. Only Rewards Members are eligible to purchase discounted movie tickets on Tuesdays. Each Rewards Member may purchase up to 10 tickets each Tuesday. Discount Tuesdays do not apply on Holidays or the first Tuesday after a film is released. Rewards Members must be logged into their account in order to purchase them online.

How do I receive my Rewards Card?

After registering on line you may pick-up your Rewards Card at our box office. We do not mail Rewards Cards. Having a physical card is not required. You can access your account and qualify for Rewards points by just using the phone number associated with your account.

How does the Rewards Program work?

Visit our Rewards page for further information.

How do I redeem my Reward points?

To redeem your points at the concession stand or box office, ask the cashier to check your point balance to see if you have enough points to save up to $5.00 at the snack bar or for a free movie ticket. If you are purchasing tickets online and have earned enough points, you will see the option for a Rewards Ticket on the ticket selection page after you select a movie and showtime.

How do I check my balance?

Click the Sign In link on the top right hand side of the website. Enter your username and password. Your point balance should be found under Member Points.

Gift Cards

How do I purchase a Galaxy Gift Card online?

E-Gift Cards are available for purchase on our Gift Cards page. After purchase, the email recipient of the E-Gift Card can print their email attachment and bring it to the theatre box office to redeem for a physical Gift Card. Email attachments cannot be used for ticket or concession purchases. A Gift Card must first be obtained at the Box Office in exchange for the email attachment. Once obtained, the Gift Card can be used for tickets and concessions. Gift Card may also be purchased directly at the Box Office without going on line.

How do I use a Galaxy Gift Card online?

After selecting and confirming the tickets you wish to purchase, locate the "Pay with gift card" window on the payment screen. Enter the code found on the back of the gift card below the magnetic strip. If your gift card does not have a large enough balance, you will be prompted to pay the remainder with a credit card.

Do we accept Gift Cards from Regal, AMC, Fandango or other theatres?

We only accept Gift Cards, Passes and Vouchers from Galaxy Theatres.

How do I check the balance on a Galaxy Gift Card?

This can be done at the Box Office or at any point of sale station. Currently gift card balances cannot be determined online.

Events

Do we rent auitoriums for private use?

Yes! Our auditoriums are available for parties, business functions, and private screenings of your favorite movie. The cost of renting an auditorium varies based on the time and day of the rental. Auditorium rentals can cost as low as $230. Please contact your local theatre manager for more details or a quote.

Can we have birthday parties at the theatre?

Some of our theatres are equipped with party rooms. Please get in touch via our Contact Us page to check with your local theatre.

Movies

Are you going to be playing an upcoming movie?

Visit our Showtimes page for a list of upcoming films. This list of films and features is tentative and all films will not play at all locations.

Do you have Closed Captioning and how does it work?

Films that are available with closed captioning have CC next to the title. Our theatres have personal CC devices available at the box office. Once in the auditorium, the device allows one guest to private view the subtitles of the movie. We provide the use of the CC device free of charge.

What is your Movie Rating Policy?

Galaxy Theatres follows the MPAA guidelines. If you are under age 17, you must be accompanied by your parent or adult guardian to any R rated film. The parent must sit with the minor(s) and be present throughout the entire presentation. Visit the MPAA website for a detailed list of the MPAA guidelines.

Miscellaneous

How do I apply for a job?

Vist the Galaxy Theatres Careers website to apply at one of our theatres.

Do you give Donations?

Galaxy Theatres donates a limited number of movie passes to organizations for fundraising purposes. If you seek a donation, please mail or present in person a request in writing on your organization's letterhead. Processing these requests takes time. Last minute requests are seldom fulfilled.

What kind of food do you sell?

Galaxy Theatres serves premium concession products like Orville Redenbacher popcorn with Odell's real butter, Coca-Cola soft drinks, gourmet sausages and a variety of other hot foods including pizzas, pretzels and nachos.

Do you have a lost and found?

Yes. Items that are left behind and found by our staff are stored in our Lost and Found. Please stop by the theatre in person to check for items left behind. Galaxy Theatres is not responsible for any lost or stolen items.

Cannot find the answer to your query?

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